Phase One Accessories Sdn Bhd
Last Updated: 13/4/2025
At Phase One Accessories Sdn. Bhd. (“we”, “our”, “us”), we want our customers to be satisfied with their purchases. This Refund & Returns Policy outlines the terms and conditions under which returns, exchanges, and refunds will be processed. By making a purchase on https://phaseoneaccessories.com, you agree to this Policy.
1. Eligibility for Returns
You may request a return or exchange under the following conditions:
- The request is made within 7 days from the date you receive your order.
- The item must be unused, unwashed, and in original condition, with all tags, labels, and packaging intact.
- Proof of purchase (invoice or order confirmation) must be provided.
2. Non-Returnable Items
We do not accept returns or refunds for:
- Items purchased under clearance, sale, or promotional categories.
- Products that have been worn, damaged, or altered by the customer.
- Items returned without original packaging or missing accessories.
- Personal-use items (e.g., earrings, undergarments, hygiene-sensitive items) due to safety and hygiene reasons.
3. Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item:
- You must notify us within 48 hours of delivery.
- Provide clear photographs of the item and packaging for verification.
- Once approved, we will arrange either a replacement at no additional cost or a full refund, including shipping charges.
4. Return Process
- Contact our customer service at [Your Email Address] or via our Contact Page, stating your order number and reason for return.
- Our team will review and, if eligible, issue a Return Authorization (RA) with return instructions.
- Items must be shipped back to the designated return address. Unless the item is defective or incorrect, the customer is responsible for return shipping costs.
- We recommend using a trackable shipping method. We are not responsible for lost or damaged return shipments.
5. Refunds
- Refunds will be processed once the returned item is received and inspected.
- Approved refunds will be issued to the original payment method within 7–14 business days.
- Shipping fees are non-refundable, except for defective or incorrect items.
- Depending on your bank or payment provider, it may take additional time for funds to appear in your account.
6. Exchanges
We may offer exchanges for eligible items subject to stock availability. If the requested item is not available, a refund will be issued instead.
7. Important Notes
- Items returned without prior authorization will not be processed.
- We reserve the right to reject returns that do not comply with this Policy.
- This Policy does not affect your statutory rights under Malaysian consumer protection laws.
8. Contact Us
For return or refund inquiries, please contact:
📧 Phaseoneaccessories@gmail.com
📞 +60175293395
🌐 https://phaseoneaccessories.com/contact-us/