Phase One Accessories Sdn Bhd
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At Phase One Accessories Sdn. Bhd. (“we”, “our”, “us”), we strive to deliver your orders quickly, safely, and reliably. This Shipping & Fulfilment Policy outlines how we process, ship, and fulfil customer orders placed through our Website https://phaseoneaccessories.com.
1. Order Processing
- Orders are typically processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation.
- You will receive an order confirmation email once your purchase has been successfully placed, followed by a shipping confirmation email with tracking details once your order has been dispatched.
- During peak seasons, promotional sales, or unforeseen circumstances, order processing may take longer.
2. Shipping Methods & Delivery Times
- We work with trusted courier partners to deliver your orders.
- Standard delivery within Malaysia usually takes 3–7 business days from dispatch.
- International shipping times vary depending on the destination and customs clearance. Estimated delivery will be provided at checkout.
- Delivery times are estimates only and may be affected by factors beyond our control (e.g., courier delays, customs inspections, weather conditions).
3. Shipping Costs
- Shipping costs will be calculated at checkout and may vary based on order weight, size, and delivery location.
- From time to time, we may offer free shipping promotions, which will be clearly stated on our Website.
- Customers are responsible for any applicable customs duties, import taxes, or additional fees imposed by local authorities in their country.
4. Tracking Your Order
- Once your order has been shipped, you will receive tracking information via email.
- You can use the provided tracking number to monitor your shipment’s progress on the courier’s website.
5. Delivery Responsibility
- Please ensure that your shipping details (address, phone number, recipient name) are accurate and complete. We are not responsible for delays or failed deliveries caused by incorrect information provided by the customer.
- Risk of loss or damage to products passes to the customer upon delivery to the designated address.
- If no one is available to receive the package, the courier may leave a notification for re-delivery or collection.
6. Failed or Returned Deliveries
- If a delivery attempt fails due to incorrect address, refusal to accept the package, or uncollected items from courier holding centers, the order may be returned to us.
- Re-delivery will require additional shipping charges, which must be borne by the customer.
7. Order Delays & Exceptions
- While we make every effort to ensure timely delivery, we are not liable for delays caused by external factors outside our control.
- Customers will be notified in case of significant delays or stock unavailability.
8. Contact Us
For any questions regarding shipping or fulfilment, please contact us:
📧 Phaseoneaccessories@gmail.com
📞 +60175293395
🌐 https://phaseoneaccessories.com/contact-us/